Price Quotations

New Customer

Pricing
All door and drawer front pricing is to be figured, based on the square footage of each item. To determine the square footage, you must first round up the width and height size to the next whole inch, then multiply them together and divide by 144. There is a minimum charge of 1 square foot on doors and 1/2 square foot on drawer fronts.

Pricing is subject to change without notice.

Payment Terms
Based on the information supplied by the Customer Information Form, payment terms will be assigned by our credit department. If the Customer Information Form is not filled out, payment terms will automatically be C.O.D. Cash with a deposit of not less than 50% required on each order before production can be scheduled.

Net/30 Days - Full balance is due 30 days from the date of the invoice (not to be confused with the monthly statement date). Credit Limits will be set for all open accounts.

C.O.D. Regular - A company or personal check will be accepted for payment upon delivery.

C.O.D. Cash - A deposit of 50% is required on each order and a cashier's check or money order is required for payment of the balance upon delivery.

Visa, MasterCard, or American Express are accepted as alternative methods of payment to the terms listed above.

Price Quotations
Depending on workload, requests for price quotes on standard items are usually returned the same day they are received. To help us give you an accurate quote, please provide as much information as possible, such as wood species, door styles, profiles, quantity, sizes and drawings for special custom items.

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New Customer
All new customers will be set up as C.O.D. Cash accounts until the Customer Information Form is filled out and returned for evaluation by our credit department. Until other payment terms have been established, all orders will require that a 50% down payment be received before, they are scheduled for production.

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Ordering
We accept orders in any of the following ways:
Fax: 1-920-336-5956,
Email: contact customer service for order forms that can be emailed
Phone: 1-800-236-8981 (Monday - Friday from 6:30 am to 5 pm CST) Orders taken over the phone will be read back for customer approval. Any corrections not made during the read back becomes the customer's responsibility.

We manufacture the actual size listed on the order and do not work from opening sizes.

After an order is entered into our system, an Order Acknowledgment with an Estimated Ship Date listed will be faxed to you for confirmation of price, quantity and all order specifications.

The Order Acknowledgment must be signed and returned before the order can be scheduled for production. Any changes made BEFORE the order is signed off on will be made without penalty; changes made to an order AFTER it has been signed off on but is not yet in production, will incur additional charges, Changes to an order already in production will not be accepted. Call your customer service representative to check whether changes to your order can be made.

NOTE: The Estimated Ship Date listed is based on our actual production schedule at the time your order is entered. Any delay in returning the signed copy of the Order Acknowledgment to us may result in the estimated ship date changing.

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Warranty and Remake Policy
All of our products are guaranteed to be free from defect in material and workmanship for one year from the date of shipment. Warp tolerance on doors will be 1/8" from diagonal corners; size tolerance on doors and drawer boxes will be +/- 1/32". Valley Custom Door will expedite the production of replacements or repair of defective products as they were originally ordered and ship within 3-5 business days. Valley Custom Door will not be liable for additional costs incurred by the customer for finishing, installation, or labor to remove or install new product. We reserve the right to have defective products returned for inspection.

Rush Orders
Orders requesting expedited service will be accepted based on our workload at the time. Please call your customer service representative for more information.

Product Samples
One sample door of your choice will be furnished free of charge. Any additional samples ordered will be chargeable but will have a sample discount applied. Contact our customer service department for more information regarding sample discounts.
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